Refund and Returns Policy

Effective Date: December 3, 2024

At Khadau Sandals, we strive to ensure your satisfaction with every purchase. If for any reason you are not happy with your order, our Refunds and Returns Policy explains how you can return items and request refunds.

1. Eligibility for Returns

You may return a product if it meets the following conditions:

• The item was purchased directly from KhadauAustralia.com.
• The return is initiated within 7 days of receiving the product.
• The product is in its original condition, unworn, unwashed, and with all tags and packaging intact.
• Clearance items, gift cards, or customized products are not eligible for returns unless they are defective.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us:
   • Email us at au.khadau@gmail.com with your order number, details of the item you wish to return, and the reason for the return.
2. Await Confirmation:
   • Our team will review your request and send you a confirmation email with a return authorization and further instructions.
3. Package the Item:
   • Securely pack the item in its original packaging to avoid damage during transit.
4. Ship the Item:
   • Ship the item to the return address provided in our confirmation email. Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

3. Refund Process

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed within 30 business days to your original payment method.
• Refunds may take additional time to appear in your account depending on your bank or card provider.

4. Non-Refundable Items

• Items that show signs of wear or damage caused by misuse are not eligible for refunds.
• Any products returned after the 7-day window without prior authorization will not be refunded.

5. Exchange Policy

We currently do not offer direct exchanges. If you would like a different size or style, you will need to:

1. Return the original item as per our returns process.
2. Place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us within 7 days of receiving the order.
• Provide photos or a detailed description of the issue.
• We will cover the cost of return shipping and either replace the item or issue a full refund.

7. Return Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs unless the product is defective or incorrect.
• Non-Refundable Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

8. Contact for Support

For questions or assistance with returns or refunds, contact us:

• Email: au.khadau@gmail.com
• Response Time: We aim to respond to all inquiries within 2 business days.

9. Additional Notes

• Ensure your return shipment is trackable as we cannot be responsible for lost or undelivered packages.
• Returns that do not meet the conditions outlined above may be refused or returned to you at your expense.

We value your satisfaction and are committed to providing a fair and transparent returns process. Thank you for choosing Khadau Sandals!